Frequently Asked Questions

1. How to order?

Answer: Placing an order with Viajero Wholesale Store is easy and free.

STEP 1. Simply log in to your account or create an account with us.

STEP 2. Browse the Home Page or Product Category Page to select from product listing.

STEP 3. Select the item you want to order.

STEP 4: Enter the quantity and click the 'Cart' icon to buy online.

Kindly take note of the product details to the left of the item especially the minimum and maximum order quantity and stock availability status.

Please contact us to to order above the maximum order quantity.

STEP 5. Repeat steps 2 to 4 to add more products.

STEP 6. Proceed to check out by filling up the fields in 'My Cart' window.

STEP 7: Send payment with in two days upon placing an order.

Unpaid orders will be void and will cause cancellation of your registration.

STEP 8. Send photo of deposit slip/payment receipt to Facebook Fan Page - VIAJERO ONLINE WHOLESALE STORE.

You need to like our page to be able to send us private messages.

STEP 9: Sit back and relax as we prepare your order.

STEP 10. You may check the status of your order by signing in to your account.

Wait for your item/s to arrive. Please take note of couriers transit time.

2. Can I choose color and specific print?

Answer: No, we sell pre-packed and assorted.

3. What is the minimum order?

Answer: Generally :

4pcs for tops & shorts

3pcs for dresses & jumpshorts

But it also depends on the product, please see product description for further details.

4. What is your mode of payment?

Answer: G Cash
BDO
BPI
Metrobank
Western Union
M Lhuillier
Cebuana Lhuillier
Palawan Pera Padala
LBC
JRS

5. What is your courier?

Answer:
1. JRS
2. LBC
3. AP Cargo (For order 10 dozens and above)


6. How much is shipping charges?

Answer:

For 13 pcs and above up to 3kg weight :

JRS Regular Cargo
P 165 in Luzon
P 170 in Viisayas
P 180 in Mindanao

LBC Express
P 280 in Luzon
P 300 in Visayas
P 350 in Mindanao



7. What is your courier's transit time?

Answer: LBC 1 - 2 days

JRS (excluding Holidays and Sundays)
Express Delivery 1 - 2 days
Regular Cargo 2 - 4 days




8. Can I resell?

Answer: Yes but only for limited items, please send a message to our Facebook Fan Page - VIAJERO ONLINE WHOLESALE STORE about your intention to resell our products.

9. Can I use your photos?

Answer: Yes you may download photos of the items you purchased from us.